Last updated: April 19, 2024

Terms of service

FELIS CLOUD TERMS AND CONDITIONS

Last Modified: April 19th, 2024

The terms provided under these Alice & Bob terms of service (“Terms”) are entered into by and between the customer (“Customer”, “you”) and Alice & Bob, a French société par action simplifiée, with share capital of 15.006,47 €, and with registered office located 49 boulevard du Général Martial Valin in Paris (75015), registered with the Paris Trade and Companies Register under number 881 729 156  (“Alice & Bob”) (Customer and Alice & Bob each, a “party” and collectively, the “parties”).  These Terms, together with its exhibits constitute the “Agreement” and govern Customer’s access and use of the Services. You will be requested to expressly accept these Terms before subscribing to our Services and accessing the Services. If you are accessing the Services, you agree to be bound by these Terms.

1 DEFINITIONS

Capitalised terms have the meaning set forth below or as defined within the Agreement.

Authorized Usersmeans the third parties who are authorized by the Customer to access and use the Services. This shall only include the Customer’s employees, agents, independent contractors and/or consultants and, for the avoidance of doubt, does not include the Customer’s end customers;  
Confidential Informationmeans all confidential information (however recorded or preserved) disclosed by a party or its representatives to the other party and that party’s representatives whether before or after the date of this agreement in connection with the provision and/or use of the Services, including but not limited to: (i) the financial terms of this Agreement; (ii) any information that would be regarded as confidential by a reasonable business person relating to (a) the business, assets, affairs, customers, clients, suppliers, plans, of the disclosing party, and (b)       the operations, processes, product information, know-how, designs, trade secrets or software of the disclosing party; any information developed by the parties in the course of carrying out this Agreement;  
Customer Datameans any and all input data (including algorithm) supplied, submitted, ingested, processed, stored, posted, displayed, or otherwise made available by or on behalf of the Customer (including, for clarity, any Authorized User) for processing by or use with the Services, as detailed in the Services Description;  
Data Protection Legislation  means, the EU GDPR, or such other laws in France that is applicable to the performance by the parties of their respective obligations under this Agreement;  
Error(s)means that the Services available to the Customer do not conform materially with the Service Description. Non-conformities causing minor and trivial deviations there from are not considered as Errors;  
Feesmeans the fees payable by Customer in respect of the Services pursuant to the specific terms negotiated by the Parties or, if the Services are purchased through a Third-Party Partner, pursuant to the price grid provided by Third-Party Partner]. in accordance with Clause 5 of these Terms;  
Intellectual Property Rightsmeans any and all intellectual property rights or similar proprietary rights, including (a) patent rights and utility models, (b) copyrights and database rights (including sui generis database rights), (c) trademarks, trade names, domain names and trade dress and the goodwill associated therewith, (d) trade secrets and know-how, (e) mask works, and (f) industrial design rights, in each case, including any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world, and the right to protect and enforce such rights;  
Personal Datahas the meaning set forth under the Data Protection Legislation;  
Service or Servicesmeans the quantum computing calculation capacities as made available to the Customer in accordance with the Agreement and as specified in the Services Description (Exhibit 1);  
Customer Accountmeans the account created by the Customer to use the Services;
Termmeans the duration of time during which the Services will be provided to the Customer;  
Third-Party Partnermeans a third-party platform on which the Services are made available.  

2 LICENSES AND RESTRICTIONS

  • 2.1 Access and Use. The Services are intended for Customer’s business purposes only to the exclusion of any private use. If you are accessing the Services for a private use, you must stop using the Services. Customer must have a valid Customer Account to access the Services. Subject to Customer’s compliance with the terms and conditions contained in the Agreement, Alice & Bob hereby grants to Customer and its Authorized Users during the Term, a limited, non-exclusive, non-transferable right to access and use the Services solely in accordance with the terms of the Agreement. Customer is responsible for all activity of Authorized Users and for the compliance of Authorized Users with the terms of the Agreement Except as expressly granted in the Agreement, there are no other rights or licenses granted to Customer, express, implied. All rights not granted in the Agreement are reserved by Alice & Bob.
  • 2.2 Restrictions. Customer shall not, directly or indirectly, and Customer shall not permit any Authorized User or other third party to: (a) sell, rent, lease, resell, use or otherwise transfer its rights to use the Services; (b) except as permitted under applicable law, reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code and/or know-how underlying the Services; (c) copy, modify or create derivative works from the Services, except as permitted by the Agreement; (d) remove or obscure any copyright or proprietary or other notice contained in the Services; (e) propagate any virus, Trojan horse, or other malware or programming routine intended to damage any system or data; (f) access or use the Services in a manner intended to circumvent or exceed service account limitations or requirements; (g) use the Services in a manner that violates any applicable law, regulation, or legal requirement or obligation; (h) use the Services intentionally or negligently in violation of any third-party rights of data protection, confidentiality or Intellectual Property Rights; (i) use or permit the use of any tools in order to probe, scan or attempt to penetrate the Services; (j) post, upload, transmit or provide any Customer Data that the Customer does not have the necessary rights and authorizations to post, upload and/or Transmit, and/or that is unlawful or harmful; (k) use the Services to provide services to third parties or Alice & Bob’s Intellectual Property to third parties; or (l) otherwise use the Services except as expressly permitted by the Agreement.
  • 2.3 Term. These Terms are effective as from your acceptance of these Terms and remain in force until the deletion of your Customer Account as provided under Clause 2.4.
  • 2.4 Suspension and termination by Alice & Bob. Alice & Bob may for any reason or without any specific reason, with or without prior notice, stop providing the Services or features of the Services or create usage limits for the Services. Alice & Bob may suspend the Services if you fail to comply with the terms of this Agreement, if your use of the Services gives rise to any legal action against Alice & Bob and/or in case of suspicion or occurrence of an incident that may threaten or threatens the security and/or integrity of the Services. In case of suspension, Alice & Bob may at its sole discretion reinstate the Services if it considers that the issue giving rise to the suspension has been satisfactorily resolved. Alice & Bob may also terminate this Agreement and without prior notice take appropriate technical measures to effect such termination if you fail to comply with the terms of this Agreement or your use of the Services gives rise to any legal action against Alice & Bob and/or in case of suspicion or occurrence of an incident that may threaten or threatens the security and/or integrity of the Services. Upon termination of this Agreement, the access rights granted in Clause 2.1. will terminate. Customer may delete its Customer Account and stop using the Services at any time with or without reason.

3. PERSONAL DATA

  • 3.1 Customer Data is not meant to contain Personal Data. The Customer is responsible for the anonymization of Customer Data made available to Alice & Bob whether through the Services, or otherwise. If Alice & Bob becomes aware that any of the Customer Data contains Personal Data, Alice & Bob shall be entitled to suspend the processing of such data and will inform the Customer of the suspension and shall delete the relevant Customer Data.
  • 3.2 To the extent that Alice & Bob processes any Personal Data relating to the identity and contact details of Customer and/or its Authorized Users in order to enable account creation, use of the Services, provision support and/or improve its products and services, Alice & Bob shall do so as a controller, as this term is defined by Regulation No. 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“EU GDPR”). Details regarding how Alice & Bob processes Personal Data in its capacity as a controller are set out in its Privacy Notice, available at https://alice-bob.com/privacy-policy/.

4. CUSTOMER OBLIGATIONS

  • 4.1 Authentication. During the Term, Customer shall engage with the Services via an authentication method (“Authentication Method”) either directly or through a Third-party Partner. Alice & Bob will not be responsible for Customer’s or its Authorized Users use of the Authentication Method.
  • 4.2 Customer System. Customer is responsible for (a) obtaining, deploying and maintaining all computer hardware, software, modems, routers and other communications equipment necessary for Customer and its Authorized Users to access and use the Services via the Internet, including uploading Customer Data (collectively, the “Customer System”); (b) contracting with third party ISP, telecommunications and other similar service providers to access and use the Services via the Internet; and (c) paying all third party fees and access charges incurred in connection with the foregoing.
  • 4.3 Authorized Users. Customer is responsible for ensuring Authorized Users shall not share access credentials and that Authorized Users shall keep access credentials secure from loss or disclosure.
  • 4.4 Customer Cooperation. Customer shall provide Alice & Bob with all reasonably necessary co-operation in relation to this Agreement and all necessary access to such information as may reasonably be required to provide the Services, including Customer Data.
  • 4.5 Customer Data. The supply of Customer Data by the Customer is a requirement for the Customer to use and benefit from the Services. Customer acknowledges and agrees that Alice & Bob does not assume any responsibility for the contents of the Customer Data, nor for any infringement of third-party Intellectual Property Rights arising therefrom or any crime or other wrongdoing facilitated thereby. Alice & Bob does not guarantee, and does not and is not obligated to verify, authenticate or monitor Customer Data or any other information or data inputted, uploaded and/or stored through the Services. Customer shall be solely responsible for making backup copies of the Customer Data and is solely liable for the completeness, integrity, quality and accuracy of Customer Data.
  • 4.6 Accuracy of Customer’s Contact Information. Customer agrees to provide accurate, current and complete information as necessary for Alice & Bob to communicate with Customer from time to time regarding the Services, issue invoices or accept payment, or contact Customer for other account-related purposes. Customer agrees to keep any online account information current and promptly inform Alice & Bob of any changes in Customer’s legal business name, address, email address and phone number.
  • 4.7 Temporary Suspension. Upon notification to Customer, and without limitation to Alice & Bob’s rights and remedies, Alice & Bob may temporarily suspend Customer’s access to the Services if Customer is engaged in, or Alice & Bob in good faith suspects Customer or any of its Authorized Users, is engaged in, any unlawful conduct or any breach of clause 2.2. Customer agrees that Alice & Bob shall not be liable to Customer, any of its Authorized Users, or any other third party if Alice & Bob exercises its suspension rights as permitted by this Clause. Upon determining that Customer has ceased the unauthorized conduct leading to the temporary suspension to Alice & Bob’s reasonable satisfaction, Alice & Bob shall reinstate Customer’s and its Authorized Users’ access and use of the Services. Suspension of the Services pursuant to this Clause does not limit or otherwise impact Customer’s obligations under this Agreement.

5. FEES AND PAYMENT

  • 5.1 Services Purchased directly from Alice & Bob. If Customer purchases the Services directly from Alice & Bob: Customer will pay Alice & Bob the Fees for Services. Alice & Bob will invoice Customer on a monthly basis on the last day of the corresponding month unless otherwise stated in specific terms negotiated between the Parties. Fees will be due thirty (30) days from the date of invoice. Late payments shall thereafter incur interest at three (3) times the legal interest rate and may be subject to a €40 surcharge applied in accordance with applicable law.  Fees are non-refundable. Non-payment or late payment of undisputed fees are material breaches of this Agreement and Alice & Bob will be entitled to withhold performance and discontinue Service until all amounts due are paid in full.
  • 5.2 Services Purchased through a Third-Party Partner. If Customer purchases the Services through a Third-party Partner, Fees due for the Services will be invoiced by the Third-party Partner and not by Alice & Bob. Customer will pay the Fees to the Third-party Partner as agreed between Customer and the Third-party Partner. Customer’s order details will be as stated on the Third-party Partner platform. Alice & Bob may suspend or terminate Customer’s rights to use the Services if Alice & Bob does not receive the corresponding payment from the Third-party Partner. This Agreement is directly between Alice & Bob and Customer and governs all use of the Services by Customer as between Alice & Bob and Customer. The Third-party Partner is not authorized to modify this Agreement or make any promises or commitments on Alice & Bob’s behalf, and Alice & Bob is not bound by any obligations to Customer other than as set forth in this Agreement. Alice & Bob is not party to (or responsible under) any separate agreement between Customer and the Third-party Partner and is not responsible for the Third-party Partner’s acts, omissions, products, or services. The Fees paid or payable by the Third-party Partner to Alice & Bob for Customer’s use of the Services under this Agreement will be deemed the Fees paid or payable by Customer to Alice & Bob under this Agreement for purposes of Clause 6.3.

6. LIABILITY

  • 6.1 Alice & Bob makes no warranty that the Services or any products or results of the use thereof will meet Customer’s or any other person’s requirements, operate without interruption, achieve any intended result, be compatible or work with any software, system or other services except as specified in the Agreement, or be secure, accurate, complete, free of harmful code, or Error free. Alice & Bob does not warrant the reliability, timeliness, suitability or accuracy of the Services nor does Alice & Bob make any warranty, guaranty or other commitment related to the accuracy or completeness of any results Customer or any other person may obtain by using the Services. Customer is solely responsible for its use and reliance on any such results. Customer further agrees that the provision of the results obtained through the Services is not a substitute to Customer’s considered and informed decision making and that the Customer remains solely responsible for any use of such results and for any decisions made in relation to such results.
  • 6.2 To the maximum extent permitted by applicable law, in no event will either party have any liability to the other party for any lost profits, revenues, goodwill, production, anticipated savings, loss of use, error or interruption of use, loss or inaccuracy of data, cost of procurement of substitute goods, services, rights or technology or for any indirect damages however caused.
  • 6.3 In not event will either party’s total aggregate liability to the other arising under this Agreement exceed to total amount of Fees paid by Customer in the twelve (12) months preceding the first event giving rise to the liability, regardless of the form of the claim.

7. INDEMNIFICATION

  • 7.1 Indemnification by Customer. Customer shall indemnify, defend, and hold harmless Alice & Bob and its licensors and their respective officers, directors and employees from and against any and all actions, proceedings, claims, costs, damages, losses, liabilities, expenses (including reasonable attorneys’ fees and costs) and demands by a third party (“Third-Party Claims”) which arise out of or relate to: (a) a claim or threat that Customer Data or Customer System (and the exercise by Alice & Bob of the rights granted herein with respect thereto) infringes, misappropriates or violates any third party’s Intellectual Property Rights or any privacy rights, or violates any applicable law; (b) Customer’s use or alleged use of the Services other than as permitted under the Agreement. Alice & Bob will promptly notify Customer in writing of any claim under this Clause 7.1. Customer will have the sole and exclusive right to control the defence and settlement of the claim. Alice & Bob will provide all reasonable assistance to Customer for such Third-Party Claim at Customer’s expense. Alice & Bob may, at its own expense, engage separate counsel to advise Alice & Bob regarding a Third-Party Claim and to participate in the defence of the claim.
  • 7.2 Indemnification by Alice & Bob. Alice & Bob will defend Customer against any Third-Party Claim alleging that any Services infringe or misappropriate such third party’s intellectual property rights and will indemnify Customer from any damages, attorney fees and costs finally awarded against Customer as a result of, or for amounts paid by Customer under a settlement approved by Alice & Bob in writing of a Third-Party Claim. Alice & Bob’s obligations under this Clause are conditioned upon (i) Alice & Bob being promptly notified in writing of any claim under this Clause (but in any event notice in sufficient time for Alice & Bob to respond without prejudice), (ii) Alice & Bob having the sole and exclusive right to control the defence and settlement of the claim, and (iii) Alice & Bob providing all reasonable assistance in the defence of such claim. If any claim which Alice & Bob is obligated to defend has occurred, or in Alice & Bob’s determination is likely to occur, Alice & Bob may, in its sole discretion and at its option and expense (a) obtain for Customer the right to use the Services, (b) substitute a functionality equivalent, non-infringing replacement for such Services, (c) modify the Services to make it non-infringing and functionally equivalent. Notwithstanding anything to the contrary in the Agreement, the foregoing obligations shall not apply to the extent that the alleged infringement arises from (i) Customer Data, (ii) use of the Services in combination with any software, hardware, network or system not supplied by Alice & Bob where the alleged infringement relates to such combination, (iii) any modification or alteration of the Services other than by Alice & Bob, (iv) Customer’s continued use of the Services after Alice & Bob notifies Customer to discontinue use because of an infringement claim, (v) Customer’s violation of applicable law or the terms of this Agreement, or (vi) the Customer System.
  • 7.3 This clause 7 states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any Third-Party Claim, notwithstanding anything to the contrary in this Agreement.

8. CONFIDENTIALITY

  • 8.1 Confidential Information. Confidential Information may be disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”), whether orally or in writing.
  • 8.2 Obligations. Each party acknowledges that in the course of the performance of the Agreement, it may obtain the Confidential Information of the other party. The Receiving Party shall, at all times, both during the term of the Agreement and thereafter, keep in confidence and trust all of the Disclosing Party’s Confidential Information received by it, and the Receiving Party shall not use the Confidential Information of the Disclosing Party other than as necessary to fulfil the Receiving Party’s obligations or to exercise the Receiving Party’s rights under the Agreement. Each party agrees to secure and protect the other party’s Confidential Information with the same degree of care and in a manner consistent with the maintenance of such party’s own Confidential Information (but in no event less than reasonable care), and to take appropriate action by instruction or agreement with its employees or other agents who are permitted access to the other party’s Confidential Information to satisfy its obligations under this Clause. The Receiving Party shall not disclose Confidential Information of the Disclosing Party to any person or entity other than its officers, employees and agents who need to know it to fulfil the Receiving Party’s rights and fulfil its obligations under the Agreement and who are subject to confidentiality obligations at least as stringent as the obligations set forth in the Agreement.
  • 8.3 Exceptions to Confidential Information. The obligations set forth in Clause 8.2 shall not apply to the extent that Confidential Information includes information which: (a) was known by the Receiving Party prior to receipt from the Disclosing Party either itself or through receipt directly or indirectly from a source other than one having an obligation of confidentiality to the Disclosing Party; (b) was independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (c) becomes publicly known or otherwise ceases to be secret or confidential, except as a result of a breach of the Agreement or any obligation of confidentiality by the Receiving Party. Nothing in the Agreement shall prevent the Receiving Party from disclosing Confidential Information to the extent the Receiving Party is legally compelled to do so by any governmental investigative or judicial agency pursuant to proceedings over which such agency has jurisdiction; provided, however, that prior to any such disclosure, the Receiving Party shall (x) assert the confidential nature of the Confidential Information to the agency; (y) immediately notify the Disclosing Party in writing of the agency’s order or request to disclose unless such notification is prohibited by law; and (z) cooperate fully with the Disclosing Party in protecting against any such disclosure and in obtaining a protective order narrowing the scope of the compelled disclosure and protecting its confidentiality.
  • 8.4 Injunctive Relief. The parties agree that any unauthorized disclosure of Confidential Information may cause immediate and irreparable injury to the Disclosing Party and that, in the event of such breach, the Receiving Party may be entitled, in addition to any other available remedies, to seek immediate injunctive and other equitable relief.

9. PROPRIETARY RIGHTS

  • 9.1 Alice & Bob’s Property. As between Alice & Bob and Customer, all right, title and interest in the Services and all Intellectual Property Rights therein, belong to, and are retained solely by, Alice & Bob. In the event Customer provides Alice & Bob with any evaluations, ideas, feedback, or suggestions regarding the Services (“Feedback”), Alice & Bob is free to use such Feedback, provided it respects any other obligation or limitation between the parties governing such Feedback, and without any attribution or compensation to any party. Customer hereby agrees that the Feedback may be treated as non-confidential and non-proprietary by Alice & Bob. Alice & Bob will not be liable for any use or disclosure of any Feedback, nor will the submitter be entitled to any compensation for Alice & Bob’s use of their Feedback. Customer irrevocably assigns to Alice & Bob such Feedback and all Intellectual Property Rights therein for the entire term of protection of the Feedback by Intellectual Property Rights and on a worldwide basis. This assignment includes the rights of use, reproduction, representation, adaptation, exploitation, distribution and destination.
  • 9.2 Customer’s Property. As between Alice & Bob and Customer, all right, title and interest in Customer Data and Customer System and all Intellectual Property Rights in the foregoing (collectively, “Customer Property”), belong to and are retained solely by Customer. Customer hereby grants to Alice & Bob a non-exclusive, royalty-free, worldwide license to use Customer Data and perform all acts with respect to Customer Data as may be necessary for Alice & Bob to provide the Services to Customer and for such other purposes as described in the Agreement. To the extent that receipt of Customer Data requires Alice & Bob to utilize any account information from a third-party service provider, Customer shall be responsible for obtaining and providing relevant account information and passwords, and Alice & Bob hereby agrees to access and use Customer Data solely for Customers’ benefit and as set forth in the Agreement. 
  • 9.3 De-Identified Data and Aggregated Data. Customer acknowledges and agrees that Alice & Bob may, as a part of the Services, de-identify Customer Data, so that the Customer Data is no longer linked to the Customer (“De-identified Data”) and may (subject to any restrictions under applicable law) aggregate such De-identified Data, including without limitation aggregation with other information received by Alice & Bob from its other customers and from other data sources and use that information solely for internal statistical purposes and in order to improve the Services.

10. MISCELLANEOUS

  • 10.1 Notices. Any notice or communication required or permitted under the Agreement shall be in writing by email to the addresses communicated by the Parties. In case of notice or communication sent by courier services, such notice or communication shall be deemed to have been received by the addressee (a) if given by overnight courier service, the first business day following dispatch; or (b) if given by registered or certified mail, postage prepaid and return receipt requested, the second business day after such notice is deposited in the mail. In addition, any legal notices to Alice & Bob must be delivered to the following email address contact@alice-bob.com but, notwithstanding earlier receipt via email, legal notices will be deemed received when the physical notice is received as set forth in the preceding sentence. All communications and notices to be made or given pursuant to the Agreement shall be in the English language.
  • 10.2 Survival. The following clauses shall survive termination of this Agreement: Clause 5 (Fees and Payment), Clause 9 (Proprietary Rights), Clause 8 (Confidentiality).
  • 10.3 Severability. If any provision of the Agreement is held invalid or unenforceable for any reason, the remainder of the provision shall be amended to achieve as closely as possible the economic effect of the original term and all other provisions shall continue in full force and effect.
  • 10.4 Assignment. Customer may not assign the Agreement except upon the advance written consent of the other party. Alice & Bob may assign the Agreement to any third party.
  • 10.5 Force Majeure. Neither party shall be liable to the other for any delay or failure to perform any obligation under the Agreement (except for a failure to pay the Fees) if the delay or failure is due to unforeseen events which occur after the signing of the Agreement and which are beyond the reasonable control of such party, including, but not limited to, a strike, blockade, war, act of terrorism, riot, natural disaster, epidemic, pandemic, or governmental act. If the period of non-performance continues for more than 2 months, the party not affected may terminate this Agreement by giving thirty (30) days prior written notice to the affected party. Where Customer so terminates the Agreement, Alice & Bob shall refund to Customer any prepaid amounts.
  • 10.6 Modifications. Our Services are evolving, and we may therefore amend or change the Services and/or these Terms from time to time. Alice & Bob will inform you of any material changes of these Terms and make the latest version of the Terms available and change date at the top of these terms. If you do not agree to any change after receiving a notice of such change, you will have to terminate this Agreement and stop using the Services.
  • 10.7 Dispute Resolution and Governing Law. This Agreement shall be governed by and construed in accordance with the laws of France. In the event of any dispute, controversy, or claim arising out of, or relating to this Agreement, or the breach, interpretation, execution and/or termination of this Agreement (the “Dispute“), the parties undertake to work jointly and in good faith to resolve the Dispute. If the parties are unable to agree on a resolution of their Dispute, unless the parties agree to extend the resolution period, either party may submit the dispute to the exclusive jurisdiction of Paris, France.

EXHIBIT 1
SERVICES DESCRIPTION

Backends. A “Backend” can be (1) an emulator running on a classical computer owned or rented by Alice & Bob, or (2) an actual quantum computer owned and operated by Alice & Bob.

Jobs. A “Job” is a request by an Authorized User to run a quantum circuit on the Backend of their choice.

Execution capabilities. The Services make it possible for Customers to send Jobs for execution, through major open-source quantum computing frameworks like Qiskit, or through a web API. Customers will receive the results of the Job’s execution when the Job is completed by the Backend.

API keys. Access to the Services is limited to Authorized Users in possession of an API key granted by Alice & Bob to the Customer. Alice & Bob enables the Customer to generate an unlimited but reasonable number of API keys. Each API key is personal and meant to be used by a different Authorized User. The same Authorized User may use one or several API keys.

Access Plans. In the case of a sale through a Third-Party Partner, the Customer may select one of several Access Plans. An Access Plan may determine which Backends the Customer can access, the number of Jobs the Customer can run in a given period of time, the pricing scheme, or other elements included in the Access Plan’s description. Custom Access Plans can be designed, negotiated, and formalized upon request from the Customer.

Pricing. The Services are billed in accordance with the sale contract signed between Alice & Bob and the Customer in case of a direct sale, or in accordance with the Access Plan selected by the Customer in case of a sale through a Third-Party Partner.

Availability Schedule. Each Backend has an Availability Schedule during which it can receive Jobs. Jobs submitted outside of the Availability Schedule will be automatically refused. The Availability Schedule is made available to the Customer by Alice & Bob in a web interface. The Availability Schedule may be changed by Alice & Bob at any time and without prior notice.

Execution delays. The time required to execute a Job will depend on the Job and on the target Backend’s workload. The Customer understands that because Backends must process requests from all Customers, Alice & Bob cannot guarantee how long it will take to execute a Job or even if the Job can be executed at all.

Documentation. Alice & Bob provides documentation on its website https://www.alice-bob.com. The documentation provided in relation to the Services may be amended by Alice & Bob from time to time.